Frequently Asked Questions

This benefit DOES cover:

• Review of your medical and family history
• Updating a list of current providers and prescriptions
• Height, weight, and blood pressure measurements
• Detection of cognitive impairments
• A screening schedule for appropriate preventative services (immunizations, bloodwork, and cancer screening)
• Assessment of personal level of safety
• Depression screening
• Discuss advance directives

This benefit does NOT cover:

• Evaluating new illnesses or problems (such as flu-like symptoms or knee pain)
• Evaluation of chronic diseases such as diabetes, blood pressure, high cholesterol, heart disease, arthritis, or urinary symptoms
• A physical exam (such as looking at the skin, listening to the heart and lungs, or examining the abdomen)
• Performing a preventative service such as a Pap smear or prostate exam
• Refills or prescriptions for new medications

Medication refills are most easily requested by contacting your pharmacy. Pharmacies send digital notification to your medical team to acknowledge and address in your health record. Requests may also be made through the Patient Portal using the “Request Medication Refill” link within the Medications window. Notifying our staff by phone will also work. Please give 72 hours advance notice in order to receive your refill before your supply runs out.

Scheduling online is easy! From the home page, click the Schedule Now and enter the appointment type, location, and your preferred provider. Make note that most providers are listed by their care team. Select other care team members to see who’s schedule may be best to meet your needs. After selecting a date and time, it will ask you to verify your identity using your first and last name plus date of birth. Make certain these entries match your medical record (e.g. first name of “Mike” may need to be entered “Michael”). If you have any difficulty or do not see a date and time that works for your schedule, feel free to call into your requested site and our staff can assist.